Terms of use
Last updated: 8 November 2026
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
1. Who we are
Practical Cabinets (the "app") is provided by Van Clan ("we", "us"). Contact: [email protected]. These terms apply to every business that uses the app ("you").
2. The service
A subscription to an online app for planning kitchen cabinets and bedroom cupboards and preparing quotations, cutting lists, supplier and order lists, sheet layouts, costing and reports, in millimetres or inches. It runs in a web browser on phones, tablets and computers. Every business receives the complete app; each person's role decides what they can see and change. We improve the app over time; we won't remove a core function you pay for without telling you first. If you send us feedback or ideas, we may use them to improve the app without any obligation to you.
3. Quotation links
When you send a client a quotation link, anyone who has the link can open that quotation and accept or decline it until the link expires or you withdraw it. Send links only to the people the quotation is for. An acceptance through a link is a record between you and your client; we are not a party to it.
4. Prices
| Monthly | Annual | |
|---|---|---|
| Business, including one Owner/Admin | US$29 per month | US$288 per year (US$24/month) |
| Add-on: each Supervisor/Staff | US$7 per month | US$72 per year (US$6/month) |
| Add-on: each Manager/Admin | US$15 per month | US$144 per year (US$12/month) |
Annual billing is charged once for 12 months, in advance (for the business plan, US$60 a year less than paying monthly). Prices are in US dollars; any sales tax or VAT is added at checkout by Paddle. We give at least 60 days' notice by email before a price change affects you.
Founding workshops (early access)
While we are in early access, the first 100 businesses that sign up through the founding sign-up are founding workshops: one place per business, and no more than 100 places. Places are numbered in the order businesses join. Founding workshops use the complete app free, with no card needed. We will email the Owner/Admin and show a notice in the app at least 30 days before paid plans open, and again 7 days before.
Nobody is charged automatically when early access ends. A founding workshop pays only if its Owner/Admin chooses a plan and enters payment details. Its founding price then depends on its place:
- Places 1 to 10: US$19 per month for the business, including one Owner/Admin (instead of US$29), for as long as its subscription continues without a break. Monthly billing only.
- Places 11 to 100: US$19 per month for the first 12 paid months, then US$29 per month; or US$190 for the first paid year, then US$288 per year. We email the Owner/Admin 60 days and 30 days before the first payment at the normal price.
Team add-ons are always charged at the normal prices in the table above, as they stand at the time; founding prices never apply to them. Founding prices include the complete app and features added later.
- Failed payments: if a payment fails, Paddle tries it again and we email the Owner/Admin. The app keeps working for 30 days from the first failed payment. Paid within those 30 days, nothing changes, including the founding price. After 30 days unpaid, the subscription ends and so does the founding price.
- Cancelling: if the subscription is cancelled, the founding price ends when the paid period ends and cannot be restored. A business that subscribes again later pays the normal price.
- Changing hands: the founding price belongs to the business, not to a person. It stays with the business if a new Owner/Admin takes over or the business is sold, and it cannot be moved to another business.
A founding workshop that does not subscribe keeps read-only access for 60 days so it can download its projects, as in section 13. Sections 5 to 7 apply once a founding workshop subscribes.
5. Free trial
New businesses get a 14-day free trial of the complete app for the business, its Owner/Admin and any team members invited during the trial. Team members invited during the trial are charged from the end of the trial; team members added after the trial are charged from the day they are added. Nothing is charged during the trial. Where a card is required to start it, the card is checked but not charged, and before you confirm you are shown the first charge amount and the date it will be taken. If you cancel before the trial ends, you pay nothing. If it takes us longer than one working day to set up your account, we extend your trial to match.
6. Billing and renewal
When the trial ends, your card is charged for the plan you chose: monthly, or annual. Your subscription then renews automatically at the end of each billing period until you cancel. Team members added during a billing period are charged for the rest of that period; removing them takes effect at the next renewal.
7. Cancelling
You can cancel at any time using the Manage subscription link in your receipt email from Paddle, or by emailing us. Cancelling stops the next renewal; you keep access until the end of the period you have paid for. Refunds are covered in our Refund policy.
8. Accounts
Accounts are for businesses. The Owner/Admin is responsible for the business account, invites the team and sets each person's role. Each person uses their own login and keeps their password private. Tell us straight away if you think someone has used your account without permission.
9. Acceptable use
Use the app only for your business's own work. Don't try to access other businesses' data, overload or disrupt the service, copy or resell the app, or reverse-engineer it.
10. Your content
Your projects, prices, photos and other content stay yours. You allow us to store and process them only to provide the app to you. You are responsible for having the right to upload what you upload, such as photos of a client's site. The Owner/Admin can download a backup of the business's projects at any time.
11. Our app
The app, its design and its code belong to Van Clan. Your subscription gives your business the right to use it while the subscription is active; it does not transfer ownership.
12. Checking your work
The app helps you prepare drawings, quotations, cutting lists and order lists. You remain responsible for checking measurements, materials, quantities and prices before you quote, order or cut. Tax names and rates the app suggests for your country are a starting point only; check them with your accountant. Inch sizes are rounded to the nearest 1/16", so check critical sizes on the millimetre values or on site.
13. Availability and data after cancellation
We aim to keep the app available and backed up but cannot promise it will never be interrupted. If your subscription ends, your business becomes read-only for 60 days so you can open your projects and download a backup. After that we may delete the business's data, after notice by email, except records we must keep by law.
14. Liability
We are responsible for losses caused by our failure to follow these terms, up to the amount you paid us in the 12 months before the problem. We are not responsible for indirect losses such as lost profit or wasted materials. Nothing in these terms limits liability that the law does not allow us to limit, or your rights as a consumer where they apply.
15. Changes to these terms
We will email the Owner/Admin at least 30 days before a material change to these terms.
16. Law
These terms are governed by the laws of Namibia, without affecting any mandatory consumer protection that applies where you live.