Privacy notice
Last updated: 8 November 2026
This notice explains what information Practical Cabinets (the app) collects, why, and your choices. Responsible: Van Clan, [email protected].
What we collect
- Account details: names, email addresses and roles of the people your business invites, and their sign-in records.
- Your business content: projects, client and site details you enter, prices, cabinet standards, templates and site photos.
- Quotation links: when your business sends a client a quotation link, we keep a copy of that quotation, when it was opened, and the client's answer: accept or decline, the name they type and any note they add.
- Sign-up and messages: the details you give when you start a trial, claim a founding place or contact us, survey answers and feedback, the referral code in the link you used to reach us (if any), and the technical details feedback from the app includes (page, app version, device type and recent error messages).
- Error reports: when something goes wrong in the app, it sends us the error message, the screen it happened on, the app version and the device type, so we can fix it. It never sends your projects, prices or passwords. We keep error reports for 90 days.
- Use of the app: once a day, the app notes that your business opened it, and how many cutting lists and quotations were printed that day, so we can see which features workshops use. It records only the business, the person and the day, never what is in the job. We keep these records for 400 days.
- Payments: handled by Paddle, our reseller. Paddle collects your card and billing details; we do not see or store your full card number. We receive your subscription status, plan, seats and receipts.
- On your device: the app keeps a working copy of your projects, your sign-in and your screen settings (such as mm or inches, supplier board details and product names on order lists) in browser storage so it can keep working for a while without signal. We do not use advertising or tracking cookies.
Why we use it
Only to provide the app to your business, keep your data safe and backed up, manage your subscription, answer your requests, send account notices and fix problems. We do not sell your data or use it for advertising.
Client details you enter
When your business stores its clients' names, addresses or phone numbers, or sends a client a quotation link, your business decides why those details are used; we store and process them only on your behalf. Clients with a question about their details should contact the business that sent them the quotation.
Who helps us
- Paddle (payments, tax and receipts, as Merchant of Record), under Paddle's privacy policy.
- Supabase (database, sign-in and photo storage).
- Cloudflare (website hosting, and forwarding email sent to our support address).
- FormSubmit (delivers the trial requests, survey answers and feedback you send from our website and app to our email inbox).
- Resend (sends the emails the app sends, such as sign-up codes, team invitations and welcome emails).
- Google (our email inbox).
Your data may be stored and processed outside your country by these providers under their security terms.
How long we keep it
While your subscription is active; for 60 days read-only after it ends; then we delete it after notice by email, except invoices and records we must keep by law.
Security
Each business's data is kept separate, staff only see what their role allows, and photos are held in private storage. No system is perfectly secure; if a breach affects your data we will tell you promptly.
Your choices
You can ask for a copy of your data, correct it, or ask us to delete it by emailing [email protected]. The Owner/Admin can also download a backup of the business's projects at any time. You may complain to the data protection regulator in your country.