Shipping Policy

Practical Cabinets Shipping Policy 

Free Shipping on Kitchen Cabinet Orders over $3900

At Practical Cabinets, we offer free delivery on cabinet orders over $3900. We contract dedicated, regional carriers that specialize in shipping cabinets and furniture. Carriers will vary based on your location and requirements. Our logistics support staff will notify you when to expect delivery and who your delivery carrier will be.

 

How to Prepare for Your Delivery

Once your cabinets have been ordered, it is important to prepare for your delivery. Refrain from demolition or scheduling an installation until you have inspected your entire order. Replacement orders take additional time to ship and deliver. When the local delivery agent receives your order, they will call to arrange delivery. Receive your order as soon as possible to prevent damage and allow your cabinets to acclimate.  Please let the delivery driver know if there are narrow roads, unpaved roads, utility lines, trees, alley access, or other obstacles that could prevent your delivery. The delivery trucks are large and the driver will need to know about any hazards along the way. The delivery driver will help offload the truck. Let us know if you need your order to be delivered into your home or up any stairs as additional fees will apply. It is easiest if you have a large area cleared to receive and check your order for obvious damage on the outside of the boxes that may occur during shipment. At the time of delivery, you will not have time to open and inspect every item. An item list will come along with your order so you can check it and make sure everything was delivered. Small items such as moldings and fillers are often boxed together, so make sure to read the labels on the boxes to see which items are enclosed. When you have finished inspecting the exteriors of the boxes the driver will have you sign off on your delivery. If there are any problems at that time, make sure to note them on the bill of lading before signing. Soon after your delivery, you will need to open everything up for inspection. Then place those items back in the boxes to keep them safe until you are ready to get to work on them. Fully inspect your entire order. Put together a list using the box labels to help clearly identify each piece. Then E-mail Support@PracticalCabinets.com to order any replacement parts if needed. To make inspection easier, you can use your design floor plan to help identify each item. If you have, any questions please feel free to contact our support team at Support@PracticalCabinets.com.

 

Important Reminders about Receiving Your Cabinet Order

You have 14 days to report concealed damage. If you have any questions, please E-mail us at Support@PracticalCabinets.com. Please check the contents of your delivery upon arrival and report any missing or visibly damaged boxes to the delivery driver. (Be sure to mark any damaged or missing cartons on the bill of lading.) Practical Cabinets is not responsible for missing or visibly damaged items after you sign for your delivery.

 

Standard Order Lead Time and Delivery

Please allow 2-4 weeks for preparation and delivery of standard orders. Depending on your location, additional time may be required.

 

Standard Curbside Home Delivery – FREE on orders $3,900 and up

Curbside delivery where none of the conditions under “Limited Area Delivery” nor “Restricted Area Delivery” apply

All deliveries will be curbside delivery

Limited or Restricted Area Delivery – Please inform our support team at Support@PracticalCabinets.com if any of the following apply. Additional delivery fees may be applicable.

--Narrow or steep roadway/driveway, or low-hanging branches or other conditions that cannot accommodate a 28′ box truck

--Delivery inside the home and first floor (no stairs)

-- The Delivery area is above the top of the truck tires (generally meaning uphill from the nearest safe parking spot for a 28′ box truck)

--locations require a Special Delivery Quote from customer service.

--Stair carry required

--Deliver into an apartment building beyond the lobby or a garage area

--Use of ferry required

--Remotely rural area

--Any other condition, which may make delivery inaccessible or unsafe for a large truck and crew

 

Shipping Details

Delivery schedule: Monday – Friday, 8 am – 5 pm (not including holidays.) Keep in mind that not all areas are serviced every day; some areas may be serviced only a few days per week, bi-weekly, or monthly depending on location.

If additional charges are applicable, they will be added on top of the standard curbside home delivery.

 

Standard deliveries have a time restraint of 30 minutes. If the driver is held up beyond that 30-minute threshold, the customer may be charged additional fees as required by the trucking company.

 

A person of 18 years of at least age must be present to receive the order.

 

You will receive an email from Practical cabinets when your order has shipped. The delivery carrier will call to confirm the delivery date and schedule the delivery within an eight-hour or less time window. The driver will call before arriving to give a heads up.

Shipping information will be collected such as, but not limited to, apartment, parking access, non-paved roads, steep driveways, road weight restrictions, and ferry access.

Practical Cabinets requires an area that is empty, clean and dry that is large enough for easy delivery, inspection, and viewing of individual cartons.

Communicate any special delivery circumstances to your designer prior to placing your order.

Delivery to your address may be limited by location or other circumstances. We reserve the right to change delivery methods and/or carriers.

If a scheduled delivery does not occur because of circumstances beyond the control of the delivery carrier, an additional charge will be applied to the order for re-delivery. (Example: customer not home, unable to deliver due to pertinent information not provided, etc.)

If a scheduled delivery cannot take place due to weather, etc., the delivery carrier will call and reschedule. (The Delivery carrier is not responsible for lost time or wages.)

Estimated shipping dates are based on “Standard Orders” Warranty is null and void outside of the lower 48 United States.

 

Replacement Orders

There is no charge for a replacement part if it is an exact item match for the defective part and meets the following criteria:

 

Original was damaged during shipping

Falls under the warranty associated with that product.

All replacement orders are to be expedited through manufacturing and shipping

The standard method of shipping replacement items is through Practical Cabinets scheduled trucks or a parcel service. If a scheduled truck is not available when your replacement product is available for shipment, Practical Cabinets may elect to use alternate shipping methods

Individual Tall Cabinets

Tall cabinets ordered on their own or as part of a small order (not a full kitchen) may incur additional shipping fees due to the shipping method required for these cabinets. Because of their size, they must be shipped on a 96" pallet instead of the usual 42" pallet. Additionally, many Shipping companies won't ship 96" pallets without additional fees. This is why Practical Cabinets notes in the item description for these tall cabinets that you must send an email with your desired cabinet and your zip code so an accurate shipping price can be given. If an order needs to be canceled because Practical Cabinets was not contacted, a 5% processing fee will be charged. Practical Cabinets is not responsible for processing fees on returned orders.